I decided to start fletching my own arrows this year and in so bought a couple of like-new Bitzenburger jigs and clamps (both right and straight). However, since I am a novice to fletching, I needed instruction on how to do so. I called Bitzenburger and requested an 'Operations Manual', which they offered to send to me for free. I talked to the guy for 10 minutes regarding different flethings, preferences and history of the company. He never rushed me off the phone. They run the best jig making company with NO computer, just a typewriter and fax. Also, the last change/update made to their jigs was done in 1964....justifying the old adage, "If it ain't broke, don't fix it". Two [up][up] to excellent customer service.